Getting Into Your Account
At Shorelines Casino Belleville, everything on the player side is tied into AXIS Rewards. That loyalty program is also effectively your online login. It is less a separate casino account and more a member profile that mirrors what you do on the gaming floor. Your points, current tier, and eligible offers are all connected to it.
To sign in, go to shorelinescasinos.com and look for the member login area. Use the email address you registered with and the password you created when you joined. There is nothing extra hidden there. Once you are in, the portal is quite straightforward.
If you are logging in for the first time at home, the usual path looks like this:
- Open shorelinescasinos.com in your browser.
- Locate the member or rewards login section on the homepage or menu.
- Enter the email address that is on file with your AXIS Rewards profile.
- Type in the password you chose when you set the account up.
- Select the sign in button to continue.
- After login, the dashboard will show your points, active promos, and basic account info.
- If you see a verification request, follow the instructions on that screen step by step.
- When you are finished, log out, especially if you used a shared or public device.
If you are unsure which email is connected to your profile, we really recommend not trying dozens of guesses. That can trigger lockouts. Instead, contact us at +1 (613) 689-9100 or send a note to [email protected] so our team can check your details and confirm the right email without risking your access.
You Have to Register In Person First
One important point: AXIS Rewards accounts are not created fully online. Initial registration is done in person at the casino. That is standard for Ontario land-based loyalty programs, where identity needs to be checked face to face. For a gaming environment, that requirement is pretty logical.
The in-person process usually goes this way:
- Visit Shorelines Casino Belleville at 380 Bell Boulevard, Belleville, Ontario.
- Head over to the Guest Services desk located on the main casino floor.
- Bring valid government-issued photo ID, such as a Canadian driver’s licence or a passport.
- Complete the AXIS Rewards enrollment form with help from the team at the desk.
- Receive your physical AXIS Rewards card right away once the form is completed.
- Set up your online login details - email and password - with staff support or later on the website.
- From then on, use those credentials whenever you access the online member portal.
The minimum age for membership is 19, in line with the legal gambling age in Ontario. When your card is activated, it starts tracking your slot and table play automatically in the background. Some new members may receive up to CAD 25 in free play credits as a welcome perk. Always confirm the current offer and conditions at Guest Services, as promotional terms can change over time.
| Registration Step | Where It Happens | What You Need |
|---|---|---|
| Identity verification | Guest Services desk | Government-issued photo ID |
| Form completion | On-site | Personal details, email address |
| Card issuance | Guest Services desk | Completed form |
| Online access setup | Website or on-site | Email and password |
| Minimum age requirement | Casino entrance | 19 years old |
One small but useful habit: start with a password manager right from the first login. It may feel like an extra step at the beginning, but later, when you are trying to recall which version of your go-to password you used months ago, it is a lot less stressful to just check the manager instead of guessing.
When You Cannot Get Back In
Everyone forgets credentials from time to time. Loss of access usually comes down to a handful of reasons: an outdated email, a forgotten password, or a long gap between visits where the details simply slipped. The way back in depends on which piece you still control.
If you still remember the email linked to your AXIS Rewards profile but not the password, use the password reset option on the login page. A reset link will be sent to that inbox, and, after you follow it and choose a new password, access is restored quite quickly.
If the problem is the other way around - you no longer have that email address, or you just cannot remember which one you used - a direct call is normally the cleanest route. You can phone us at +1 (613) 689-9100. Another option is to visit Guest Services with your government-issued photo ID. Our staff can locate your account by your identity details and help get your profile updated.
A few common reasons members run into lockouts:
- Password forgotten after not logging in or visiting for a long stretch.
- Changing an email provider or address and not updating the account settings.
- Account becoming inactive and later being deactivated.
- A simple typo in the email field at login.
- Browser autofill trying to use an older login from another account.
Once you have access again, it is worth taking two extra minutes in the account settings to update your email and create a new password. That single step is what usually stops the same login issue showing up again a few months down the road.
